Your Brand Experience
has many touchpoints, each providing opportunities to connect with customers.
Details coming soon...
Users:
Mobile, Desktop Consumers, Fashionistas
Industries:
retail, fashion
Design:
Mobile, Strategy, Wireframing, Visual Design, Prototyping, Usability
Valant is a modern, cloud-architected platform for electronic health records (EHR) and practice management. It provides enterprise behavioral health clinics with an extensible data model, highly configurable workflows and a mobile app-inspired user experience, dramatically improving productivity across their customers' organizations.
Users:
Clinicians, Administrators, Patients
Industries:
Behavioral Healthcare
Design:
Strategy, Wireframing, Visual Design, HTML5, CSS, Prototyping, Animation, Marketing Content Development
AmazonGiveaway allows customers to run their own giveaways online to build a social audience or to promote their business or book. It started with the idea of bringing an old school radio giveaway to Amazon.
Giveaway provides a fun, mobile-first experience for players. It feels like a game, bringing the Amazon box to life with a bit of personality. We also created the Giveaway setup experience, their marketing page, various HTML emails and social advertisements.
Users:
Everyone
Industries:
Social Media, Marketing, Mobile, Retail
Design:
Animation, Mirco-interation, Illustration, HTML5, CSS, Strategy, Wireframing
RootMetrics is a source for the mobile industry, government, press, and consumers alike, presenting real-world reports on mobile performance and identifying the best wireless carriers around the world.
In designing their responsive reports, we worked alongside the RootMetrics team to create a comprehensive information architecture, an intuitive user interface framework and behavior, and a strong visual design of RootMetrics data such as charts and maps.
Our design challenge was, in a short period of time, to identify and find solutions for current and potential future issues with information architecture, navigation and wayfinding, information visualization, and visual design.
Users:
Mobile Industry, Data Analysts, Government, Press, Consumers
Industries:
Mobile, Data Analytics, Business Intelligence
Design:
Information Architecture, Workflow Design, Visual Design
Users:
Gift givers, Storytellers
Industries:
Luxury gifts
Design:
Strategy, Wireframing, Workflow design, Branding and Identity, Production design, Specification
Launched in October 2013, Amazon Smile donates 0.5% of a customer's purchase to a charity of their choice. There are almost a million to choose from.
In order to shop users must complete an on-boarding process. Stakeholders wanted to ensure that users quickly on-boarded while understanding key program details.
Users:
Customers, Non-Profit Administrators
Industries:
User On-boarding, Conversion, Mobile, Charity
Design:
Strategy, Wireframing, Layout Design, Visual Design
Porch is a platform that helps homeowners find the right professionals for their home projects while also building the story of their homes over time.
In designing their mobile app, we worked closely with the Porch team providing information architecture, workflow and interaction design as well as a strong visual direction in keeping with their established brand guidelines.
USERS
Homeowners, Home Improvement Professionals
INDUSTRY
Professional Services, Construction, Home Improvement
DESIGN
Requirements Development, Information Architecture, Workflow Design, Wireframing, Visual Design
Aramark is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world.
Aramark's online catering system is used by hundreds of universities. Aramark's Executive Management wanted a comprehensive analysis of the site and its usability issues and opportunities.
We interviewed catering users with a custom list of questions to find out their use habits, pain points and requests. We did a comprehensive heuristic analysis of the site's navigation, key workflows and overall design. We prepared a report for the executive team with top issues and recommended next steps.
USERS:
Students, Faculty, Administrative Staff
INDUSTRY:
Catering, Food Service, Education
DESIGN:
User Interviews, Analysis, Heuristic Evaluation, Analysis Report
Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.
EA needed to build a new backend system to allow its marketing teams to manage campaigns inside its game catalog. Components included: content upload, campaign creation, scheduling, management and reporting. A marketing segment tool allows users to build market segments.
We worked to closely with executive team, program managers and development to deliver a design focused on ease of use for the marketing user, advertising and system administrators.
Users:
Marketers, Advertisers, Administrators
Industries:
Enterprise, Gaming, Marketing, Segmentation, Advertising
Design:
Workflow Design, Information Architecture, Requirements Development, Visual Design, Wireframing
Users:
Buyers, Receiving, Fulfillment, Photographers
Industries:
Retail, E-commerce
Design:
Strategy, Workflow Design, Interface Design
The global leader in omni-channel personalization, Rich Relevance empowers retailers and brands to deliver the best content, offers and promotions to shoppers online, via mobile, or in a store.
Rich Relevance had a set of tools that had been built ad-hoc with no cohesive user experience. The complex software was difficult to use and clients often relied on RR consultants to complete basic requests. RR sought to change this so that their clients could move more quickly and use the software themselves.
We interviewed users and stakeholders. We cataloged high-priority use cases and streamlined workflows. We created an extensible information architecture that could support multiple clients and multiple user types, both internal and external. We also designed an analytics tool that customers could use from their own website to track click-throughs and purchases based on RR's recommendation engine.
Users:
Retailers, Marketers, System Administrators
Industries:
Enterprise, Retail, Personalization, Business Intelligence, Data Analytics
Design:
User Research, Stakeholder Interviews, Strategy, Interface Design, Information Architecture
Talyst engineers the safer pharmacy. Talyst is a leader in pharmacy automation with enterprise-wide medication management across in hospital environments providing inventory control, enhanced workflow efficiency, and improved patient safety.
Talyst sought to solve problems for in-hospital acute care pharmacies. Ensuring patients got the right medications and working with varying state safety requirements were the top priorities.
Users:
Pharmacists, Pharmacy Technicians, Doctors
Industries:
Healthcare, Pharmaceutical, Inventory, Acute Care
Design:
Workflow Design, Process Design, User Research: Contextual Inquiry, Site Visit
Society Consulting and Amper were acquired by Ernst & Young LLP!
Users:
Data Analysts, Marketers
Industries:
Data Analytics, Marketing, Web-Analytics, E-Commerce
Design:
Information Architecture, Workflow Design, Visual Design, Branding, Web Design, Wireframing
Over the course of the week, more than 45,000 people attended over 400 panels, meetups, exhibits, screenings, parties, and more at venues across the city. Reflecting IWNY’s mission as the ultimate crowd-sourced festival, the public can also help program panels across 13 categories being disrupted by technology as part of the Festival’s Make the Stage competition.
With more than 45,000 attendees and 400 panels, IWNY needed to make it easy for attendees to find and signup for events.
We refreshed the site's appearance with a flexible grid system. We redesigned the navigation. We gave extra care to the design of the Panel search and results page to allow easy data scanning of event name, description, date and location.
Users:
Conference Attendees, Participants and Staff
Industries:
Event, Marketing, Conference, Convention
Design:
Information Architecture, Navigation, Content Layout and Grid System
WDS transforms customer service with multi-channel knowledge management, care automation and analytics to help wireless brands deliver a more effective customer service experience.
As part of its Mobile Product Support program, RadioShack signed WDS to deliver an exclusive, nationwide support service spanning in-store, contact center, web and on-device apps to help customers get the most from their smartphone or tablet for the life of the device.
Users:
Mobile Users, Support Agents, Mobile Retailers
Industries:
Mobile, Customer Service, Care Automation, Wireless, Device Support
Design:
User Interviews, Interface Design, Information Architecture, Navigation, Workflow Design
Users:
Shoppers
Industries:
Mobile, Retail, Daily Deal
Design:
Mobile App, Information Architecture, Visual Design
Designed B2B, Retail operations and Enterprise System Administrator experiences for Exchange Server, Microsoft Dynamics and Point of Sales systems.
Users:
Cashiers, Retail Managers, Small Business Owners, System Administrators,
Industries:
business, retail
Design:
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Contributed to Trends, Ad words, Pro Ad tools
Users:
Marketing and Advertising Professionals
Industries:
Marketing, Advertising, B2B
Design:
Wireframes, Use Case, Information Architecture
REDEF makes your mind move. Read, watch and listen to the stories, people and ideas that matter most.
Users:
Curators, Consumers
Industries:
Media
Design:
Curation Tools, Mobile App, Competitive Research